Search results for 'app:forums' matching tag 'payment'

Re: Love the demo, but...

johnmil — Sat, 01 Nov 2008 05:00:00 GMT

We're sorry to hear that purchasing AutoCollage isn't working correctly. Unfortunately if you live in the US, Windows Marketplace is the only way to purchase AutoCollage for now.

We're hoping to make AutoCollage globally available soon, perhaps as soon as late November. When that happens, it's possible there may be an additional way to purchase AutoCollage from the US, but we won't know until it's actually available.

For now, your best bet is to work with Windows Marketplace support to resolve the problem.

Sorry we can't directly help with this issue :(

Re: AutoCollage

johnmil — Sat, 01 Nov 2008 05:00:00 GMT

I'm sorry we still haven't resolved the issue you're experiencing purchasing AutoCollage.

While we can support AutoCollage itself, the people answering questions on this forum unfortunately don’t have any access to Windows Marketplace and the online Microsoft Store, so we can’t (for example) check purchase records to see whether your purchase went through. If you have problems downloading, installing, or using AutoCollage than we can help, but we don’t have access and expertise to help with the actual purchase L.

If you have online access to your credit card statement, you can review it and look for a charge from “Microsoft Store / arvato” to see if the online Microsoft Store has checked it.

The best thing to do is contact Microsoft Store tech support directly. Their contact details are listed here:https://emea.microsoftstore.com/UK/desktopdefault.aspx/tabid-46 Here’s a cut-and-paste of the information I found on that page:

Customer Service

In case of non-technical questions, e.g. about the purchase, delivery, invoice or data security, please contact the Microsoft Store Customer Service:
Service email: MSStore.UK@msdirectservices.com
Service hotline: 00800 272 70 909 toll freeYou can reach the service hotline from Monday till Friday from 8.00 am to 5.00 pm.Please note that the service hotline cannot be reached from countries outside Europe except South-Africa, Canada and Australia.Please note that the service hotline cannot be reached via mobile phones or public telephone lines from the following countries: Slovenia, Malta, Italy, Ireland, Bulgaria, Greece, Monaco and Russia.Charges will arise for calls from the mobile network from France, UK, Poland, Israel, Canada, Australia, Norway, South Africa and Hungary.You also can reach us by post:
Microsoft Store EMEA
c/o arvato services
Höltenweg 33
48155 Münster
GermanyI apologize again for being unable to help you with the online store directly, and thank you for your patience!John

PS - if your problem is with Windows Marketplace rather than the online Microsoft Store, please let me know and I'll post contact details for their tech support as well.

Re: AutoCollage

johnmil — Fri, 31 Oct 2008 05:00:00 GMT

Thank you for purchasing AutoCollage, we're sorry the registration process is confusing!

When you purchase AutoCollage, a product key is created and deposited in your digital locker (Windows Marketplace) or your Account information (Online Microsoft Store), depending upon whether you purchased in the US or the EU respectively.

For US purchase, you can look up your product key by going to http://windowsmarketplace.com and clicking on 'Your Digital Locker' at the top of the page. Sign in if prompted, and then you will see a 'your software' page which should let you view your License (product key) for autoCollage.

For EU purchase, visit the online Microsoft Store and click on the 'Account' link at the top of the page. This should show your AutoCollage product key.

Once you have your product key, you can register by following the instructions at http://research.microsoft.com/autocollage/Help/BuyingAutoCollage.htm, cut-and pasted below.

We hope this fixes your problem, please let us know if it does not. You can also write us directly at acfeed@microsoft.com .

Thanks for your question!

------------------------

To register your copy of AutoCollage:

Select the Optionsbutton.
Select the Registration tab in the dialog which appears.
Select the Register... button. This invokes the registration dialog where you can enter your product key.
Enter your 25-character product key in the white product key input box. You can type it in, or cut-and-paste by copying your product key from another window, then pasting into the first part of the input box.
Select OK to save your product key.

Once your copy of AutoCollage is registered, the trial time limit and watermark are disabled.

Re: never seen such a stupid Online Shopping

johnmil — Mon, 29 Sep 2008 05:00:00 GMT

Hi Oliver -

We're sorry you weren't able to buy AutoCollage. Unfortunately it's only available in the US and the EU today. Microsoft is working on making its online stores available to other regions, which would make AutoCollage available in those regions as well. We'll post details as we get them.

Sorry again,
john

Re: buying online ms research autocollage

johnmil — Thu, 11 Sep 2008 05:00:00 GMT

The online Microsoft Store confirmed that visa debit cards are treated as visa cards for the purpose of purchasing Autocollage.

To purchase AutoCollage using your visa debit card, please select 'Visa' under 'credit card type' and you should be able to complete the transaction.

Sorry for the delay in responding, and thank you for your patience!

Re: Purchase from Norway

johnmil — Mon, 08 Sep 2008 05:00:00 GMT

Thank you for your interest in Microsoft Research AutoCollage 2008.

At this time, the product is only available in the US and EU countries. We will consider making the product available in other geographic areas based on customer demand and available resources. Please check this forum periodically for up to date information on product availability in your geographic area.

thanks,
john

Re: Purchase

chriso — Fri, 05 Sep 2008 05:00:00 GMT

Hi Waldemar,

Thanks for your comments.

The Microsoft Store should accept both Visa and MasterCard payments - go to https://emea.microsoftstore.com/UK/desktopdefault.aspx/tabid-50 for the AutoCollage 2008 page.

We are looking at the resolution options for a future release and will make a note of your request for consideration. Also see my reply to the Output size limitations? topic.

Many thanks,
Chris