Search results for 'app:forums' matching tag 'microsoft store uk'

Re: AutoCollage

johnmil — Sat, 01 Nov 2008 05:00:00 GMT

I'm sorry we still haven't resolved the issue you're experiencing purchasing AutoCollage.

While we can support AutoCollage itself, the people answering questions on this forum unfortunately don’t have any access to Windows Marketplace and the online Microsoft Store, so we can’t (for example) check purchase records to see whether your purchase went through. If you have problems downloading, installing, or using AutoCollage than we can help, but we don’t have access and expertise to help with the actual purchase L.

If you have online access to your credit card statement, you can review it and look for a charge from “Microsoft Store / arvato” to see if the online Microsoft Store has checked it.

The best thing to do is contact Microsoft Store tech support directly. Their contact details are listed here:https://emea.microsoftstore.com/UK/desktopdefault.aspx/tabid-46 Here’s a cut-and-paste of the information I found on that page:

Customer Service

In case of non-technical questions, e.g. about the purchase, delivery, invoice or data security, please contact the Microsoft Store Customer Service:
Service email: MSStore.UK@msdirectservices.com
Service hotline: 00800 272 70 909 toll freeYou can reach the service hotline from Monday till Friday from 8.00 am to 5.00 pm.Please note that the service hotline cannot be reached from countries outside Europe except South-Africa, Canada and Australia.Please note that the service hotline cannot be reached via mobile phones or public telephone lines from the following countries: Slovenia, Malta, Italy, Ireland, Bulgaria, Greece, Monaco and Russia.Charges will arise for calls from the mobile network from France, UK, Poland, Israel, Canada, Australia, Norway, South Africa and Hungary.You also can reach us by post:
Microsoft Store EMEA
c/o arvato services
Höltenweg 33
48155 Münster
GermanyI apologize again for being unable to help you with the online store directly, and thank you for your patience!John

PS - if your problem is with Windows Marketplace rather than the online Microsoft Store, please let me know and I'll post contact details for their tech support as well.

Re: AutoCollage

johnmil — Fri, 31 Oct 2008 05:00:00 GMT

Thank you for purchasing AutoCollage, we're sorry the registration process is confusing!

When you purchase AutoCollage, a product key is created and deposited in your digital locker (Windows Marketplace) or your Account information (Online Microsoft Store), depending upon whether you purchased in the US or the EU respectively.

For US purchase, you can look up your product key by going to http://windowsmarketplace.com and clicking on 'Your Digital Locker' at the top of the page. Sign in if prompted, and then you will see a 'your software' page which should let you view your License (product key) for autoCollage.

For EU purchase, visit the online Microsoft Store and click on the 'Account' link at the top of the page. This should show your AutoCollage product key.

Once you have your product key, you can register by following the instructions at http://research.microsoft.com/autocollage/Help/BuyingAutoCollage.htm, cut-and pasted below.

We hope this fixes your problem, please let us know if it does not. You can also write us directly at acfeed@microsoft.com .

Thanks for your question!

------------------------

To register your copy of AutoCollage:

Select the Optionsbutton.
Select the Registration tab in the dialog which appears.
Select the Register... button. This invokes the registration dialog where you can enter your product key.
Enter your 25-character product key in the white product key input box. You can type it in, or cut-and-paste by copying your product key from another window, then pasting into the first part of the input box.
Select OK to save your product key.

Once your copy of AutoCollage is registered, the trial time limit and watermark are disabled.

Re: AutoCollage

johnmil — Sun, 26 Oct 2008 05:00:00 GMT

For EU purchase, visit the online Microsoft Store and click on the 'Account' link at the top of the page. This should show your AutoCollage product key.

Once you have your product key, you can register by following the instructions at http://research.microsoft.com/autocollage/Help/BuyingAutoCollage.htm, cut-and pasted below.

We hope this fixes your problem, please let us know if it does not.

Thanks for your question!

------------------------

To register your copy of AutoCollage:

Select the Optionsbutton.
Select the Registration tab in the dialog which appears.
Select the Register... button. This invokes the registration dialog where you can enter your product key.
Enter your 25-character product key in the white product key input box. You can type it in, or cut-and-paste by copying your product key from another window, then pasting into the first part of the input box.
Select OK to save your product key.

Once your copy of AutoCollage is registered, the trial time limit and watermark are disabled.

Re: buying online ms research autocollage

johnmil — Thu, 11 Sep 2008 05:00:00 GMT

The online Microsoft Store confirmed that visa debit cards are treated as visa cards for the purpose of purchasing Autocollage.

To purchase AutoCollage using your visa debit card, please select 'Visa' under 'credit card type' and you should be able to complete the transaction.

Sorry for the delay in responding, and thank you for your patience!

Er - is the download site broken?

JohnStewart — Sun, 07 Sep 2008 05:00:00 GMT

Is it only me - or is the download site off-line?

Re: buying online ms research autocollage

johnmil — Fri, 05 Sep 2008 05:00:00 GMT

We're very sorry to hear the store experience didn't work well for you.

As part of testing out the site, I bought a copy of AutoCollage from the US store with my US Visa credit card, and from the UK store with my UK debit / visa card. It is definitely possible to purchase software using Visa cards, but perhaps the question to address now is 'how'.

Please write us at acfeed@microsoft.com if you'd like to diagnose further, and we'll try to help.

thanks, and sorry again!

John

buying online ms research autocollage

ollyc12 — Fri, 05 Sep 2008 05:00:00 GMT

i attempted to buy online with my debit card (visa) only to find that the only card listed for purchase was the maestro debit card (mastercard).

so microsoft you have lost a sale.