Search results for 'app:forums' matching tag 'Online Microsoft Stores'

Re: Not in Canada

johnmil — Sun, 21 Dec 2008 06:00:00 GMT

We're very sorry AutoCollage isn't available in Canada yet. We hope this will change soon, and will update this forum when we know more.

Sorry again, and thank you for your patience.

Re: AutoCollage

johnmil — Sat, 01 Nov 2008 05:00:00 GMT

I'm sorry we still haven't resolved the issue you're experiencing purchasing AutoCollage.

While we can support AutoCollage itself, the people answering questions on this forum unfortunately don’t have any access to Windows Marketplace and the online Microsoft Store, so we can’t (for example) check purchase records to see whether your purchase went through. If you have problems downloading, installing, or using AutoCollage than we can help, but we don’t have access and expertise to help with the actual purchase L.

If you have online access to your credit card statement, you can review it and look for a charge from “Microsoft Store / arvato” to see if the online Microsoft Store has checked it.

The best thing to do is contact Microsoft Store tech support directly. Their contact details are listed here:https://emea.microsoftstore.com/UK/desktopdefault.aspx/tabid-46 Here’s a cut-and-paste of the information I found on that page:

Customer Service

In case of non-technical questions, e.g. about the purchase, delivery, invoice or data security, please contact the Microsoft Store Customer Service:
Service email: MSStore.UK@msdirectservices.com
Service hotline: 00800 272 70 909 toll freeYou can reach the service hotline from Monday till Friday from 8.00 am to 5.00 pm.Please note that the service hotline cannot be reached from countries outside Europe except South-Africa, Canada and Australia.Please note that the service hotline cannot be reached via mobile phones or public telephone lines from the following countries: Slovenia, Malta, Italy, Ireland, Bulgaria, Greece, Monaco and Russia.Charges will arise for calls from the mobile network from France, UK, Poland, Israel, Canada, Australia, Norway, South Africa and Hungary.You also can reach us by post:
Microsoft Store EMEA
c/o arvato services
Höltenweg 33
48155 Münster
GermanyI apologize again for being unable to help you with the online store directly, and thank you for your patience!John

PS - if your problem is with Windows Marketplace rather than the online Microsoft Store, please let me know and I'll post contact details for their tech support as well.

Re: AutoCollage

johnmil — Fri, 31 Oct 2008 05:00:00 GMT

Thank you for purchasing AutoCollage, we're sorry the registration process is confusing!

When you purchase AutoCollage, a product key is created and deposited in your digital locker (Windows Marketplace) or your Account information (Online Microsoft Store), depending upon whether you purchased in the US or the EU respectively.

For US purchase, you can look up your product key by going to http://windowsmarketplace.com and clicking on 'Your Digital Locker' at the top of the page. Sign in if prompted, and then you will see a 'your software' page which should let you view your License (product key) for autoCollage.

For EU purchase, visit the online Microsoft Store and click on the 'Account' link at the top of the page. This should show your AutoCollage product key.

Once you have your product key, you can register by following the instructions at http://research.microsoft.com/autocollage/Help/BuyingAutoCollage.htm, cut-and pasted below.

We hope this fixes your problem, please let us know if it does not. You can also write us directly at acfeed@microsoft.com .

Thanks for your question!

------------------------

To register your copy of AutoCollage:

Select the Optionsbutton.
Select the Registration tab in the dialog which appears.
Select the Register... button. This invokes the registration dialog where you can enter your product key.
Enter your 25-character product key in the white product key input box. You can type it in, or cut-and-paste by copying your product key from another window, then pasting into the first part of the input box.
Select OK to save your product key.

Once your copy of AutoCollage is registered, the trial time limit and watermark are disabled.

Re: AutoCollage

johnmil — Sun, 26 Oct 2008 05:00:00 GMT

For EU purchase, visit the online Microsoft Store and click on the 'Account' link at the top of the page. This should show your AutoCollage product key.

Once you have your product key, you can register by following the instructions at http://research.microsoft.com/autocollage/Help/BuyingAutoCollage.htm, cut-and pasted below.

We hope this fixes your problem, please let us know if it does not.

Thanks for your question!

------------------------

To register your copy of AutoCollage:

Select the Optionsbutton.
Select the Registration tab in the dialog which appears.
Select the Register... button. This invokes the registration dialog where you can enter your product key.
Enter your 25-character product key in the white product key input box. You can type it in, or cut-and-paste by copying your product key from another window, then pasting into the first part of the input box.
Select OK to save your product key.

Once your copy of AutoCollage is registered, the trial time limit and watermark are disabled.

Re: never seen such a stupid Online Shopping

johnmil — Mon, 29 Sep 2008 05:00:00 GMT

Hi Oliver -

We're sorry you weren't able to buy AutoCollage. Unfortunately it's only available in the US and the EU today. Microsoft is working on making its online stores available to other regions, which would make AutoCollage available in those regions as well. We'll post details as we get them.

Sorry again,
john

Re: buying online ms research autocollage

johnmil — Fri, 26 Sep 2008 05:00:00 GMT

Thank you for buying AutoCollage, sorry the process of downloading it has been confusing!

When you visit the Digital Locker, it will usually have a line item for each piece of software you've purchased, with a 'Download' button. If this is not the case, you can visit this download link and download the trial version of AutoCollage. Once you've installed it, please follow the directions below to enter your product key and transform it to the full retail version.

Thank you again for trying autocollage, and if you bump into any more troubles please write us email directly at acfeed@microsoft.com and we'll try to help fix the problem.

From the help topic Registering AutoCollage 2008:

When you purchase AutoCollage, you receive an AutoCollage product key you can use to register your copy of AutoCollage.

To register your copy of AutoCollage:

Select the Optionsbutton.
Select the Registration tab in the dialog which appears.
Select the Register... button. This invokes the registration dialog where you can enter your product key.
Enter your 25-character product key in the white product key input box. You can type it in, or cut-and-paste by copying your product key from another window, then pasting into the first part of the input box.
Select OK to save your product key.

Once your copy of AutoCollage is registered, the trial time limit and watermark are disabled.

Re: Can't purchase

johnmil — Sun, 14 Sep 2008 05:00:00 GMT

Unfortunately the answer for availability in Canada is the same as for other regions where AutoCollage isn't already available. The online Microsoft Store is expanding into new regions, and we hope to have broader availability of AutoCollage soon, but we don't have any specific information on dates and regions.

Sorry I can't give you a more precise answer to your question, but as soon as we have more information we'll post details in this forum.

Thanks for your patience!

Re: buying online ms research autocollage

johnmil — Thu, 11 Sep 2008 05:00:00 GMT

The online Microsoft Store confirmed that visa debit cards are treated as visa cards for the purpose of purchasing Autocollage.

To purchase AutoCollage using your visa debit card, please select 'Visa' under 'credit card type' and you should be able to complete the transaction.

Sorry for the delay in responding, and thank you for your patience!

Re: Can't purchase

johnmil — Sat, 06 Sep 2008 05:00:00 GMT

Hi Richard -

Unfortunately I don't know any timeframes for Microsoft Store explansion into other regions. One thing that should give a little hope: the new sites in new countries will be Microsoft Stores, not Windows Marketplace. Windows Marketplace has been around for ages, but the online Microsoft Stores are quite new.

Our team will get together this week and see if there's any way we can make AutoCollage more broadly available sooner. If we come up with any solutions, we'll be sure to post them here.

Thanks for trying AutoCollage, and for your patience while we get this worked out!

john

Re: Can't purchase

johnmil — Fri, 05 Sep 2008 05:00:00 GMT

We would like as many people as possible to be able to enjoy AutoCollage. AutoCollage is available through Microsoft's online stores, namely Windows Marketplace and the online Microsoft Store in the UK. Microsoft is working to expand its online stores into more regions, and hopefully AutoCollage will be more broadly available for purchase soon.

Thank you for your patience, I'm sorry it's not available for purchase in Australia yet