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Not Connecting to the Internet, Proxy issues, Offline Mode?

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Posts 1

 I have been playing around with all suggestions/fixes listed so far on this forum and still cannot connect using our proxy server.

We are running ISA 2006 as our proxy on an AD domain. When I watch the ISA logging, the connect attempt frm WWT shows as anonymous, whereas we require an authenticated connection.

 As a test, I set the proxy setting to our test Endian firewall/proxy which does not authenticate, and WWT can connect fine.

I agree it is time MS actually talked amongst themselves and got authentication working properly between their own products.

Top 150 Contributor
Posts 5

As it would seem there is little else to offer those of us with authentification and script logon problems from previous replies is there any time frame on the next release of this software, bearing in mind this is a beta and other than the logon problem from corporate sites(such as our school)  I find it an amazing program. Cheers. 

Top 500 Contributor
Posts 3

                      I have run the most recent hotfix install, but it doesn't allow for this, any ideas?

Well, you could switch to http://www.google.com/sky/ .    It works.   Big Smile

Top 500 Contributor
Posts 3

Now why does WWT not come up with any pictures of the "Earth" when we search for it.  Just what I want to show my kids, a Solar System without the planet Earth in it.Sad

 

Top 500 Contributor
Posts 3

Now this is strange. 

One of the buttons DOES work to connect to the internet through the World Wide Telescope program.

If you click on the "COMMUNITY" button, it will launch Firefox. So the entire program is not without internet connection capabilities.

This is from behind a firewall/proxy server/with login required.  The usual login boxes show up and authoriztion works just fine. 

 

 

Not Ranked
Posts 1

Two months and still no fix . . .

Weak MS, very very weak . . .

 

Top 500 Contributor
Posts 3

 Hello,

after many attempts I've managed to connect WWT to the internet. I'm under an ISA proxy - and it does require authentitcation.

1) edit the  WWTExplorer.exe.config  file, including (as suggested many times in this forum), the following lines:

<system.net>
<defaultProxy enabled="true" useDefaultCredentials="true">
<proxy proxyaddress="http://10.2.200.55:8080" bypassonlocal="true"/>
</defaultProxy>
</system.net>

 ==> Change the IP address and port number to your proxy's one. It didn't work using the server name. If you do not know the IP address, issue an "ping" command in a Command Prompt window to get the IP, something like: "ping cluster-isa2004.ad.corp"

==> Clear the "Proxy Server" field inside the WWT (in the "settings" menu item) (I had to keep the "Port" field set to the correct port - in my case, 8080).

Good luck.

Marcos Ackel

Top 50 Contributor
Posts 22

 

excuse me chuck but i do not know what to open wwtexplorer.exe.config with.

the computer is asking me what to open with ? please help

 

Top 50 Contributor
Posts 22

 

excuse me chuck, in this code

<system.net>
<defaultProxy enabled="true" useDefaultCredentials="true">
<proxy proxyaddress="http://proxy_server_address:proxy_server_port" bypassonlocal="true"/>
</defaultProxy>
</system.net>

can you tell me what to insert in this line "http://proxy_server_address:proxy_server_port"

it says proxy_server_address...what am i supposed to type there ?please help me out...thank you

Top 10 Contributor
Posts 187

Hi sudar92,

 You can use Notepad or any text editing software to edit the .config file. The proxy server information you can get from your system adminstrator or your internet service provider.

 Chuck

"The most exciting phrase to hear in science, the one that heralds the most discoveries, is not 'Eureka!', but 'That's funny...'" Isaac Asimov Microsoft Research<

Top 500 Contributor
Posts 3

 wwtexplorer.exe.config is a plain text file. Use any text editor. Notepad will fit ok.

Top 500 Contributor
Posts 3

 Hi sudar92,d

 are you really under a proxy? If so, you _must_ know its name and address. Maybe you can find them in your Internet Explorer (Tools/Internet Options/ connections/Lan settings), IF it's working (i.e. you can browse at the Internet) AND your site is not using automatic configurations. Or you can ask your systems admistrator.

After you know the proxy's name and address (something like "cluster-isa2004.company.corp" and "8080") you have to find the proxy's IP addres. Open the Command Prompt and issue the command:

ping <your-proxy-name>

look the numbers inside the brakets, something like "10.2.200.15" (four numbers separated by dots). Use this number for the proxy_proxy_server_address and the proxy port number for the "proxy_server_port". In my case it would be:

 <proxy proxyaddress="http://10.2.200.15:8080" bypassonlocal="true"/>

 Another clue: sometimes it seems the the Microsoft's server freezes and you can't stablish the connection for some minutes or seconds.

Hope this help.

 

Top 500 Contributor
Posts 2

At last, a solution that works, as long as you clear the 'proxy server' name filed in WWT, and exit the application, before editing the .config file.

Top 100 Contributor
Posts 7

Hmmm... Well it seems some people are managing to get WWT to work ... but I'm still having no luck. Tried all the suggested fixes (many times), edited and re-edited the config file until I'm blue in the face (and yes, also cleared the proxy field in WWT). Nothing works. Nothing. I'm running XP (SP3) so the Vista patch isn't any use (???).

Any software on my work pc that wants to access the internet pops up a window asking for login & password *unless* you are able to input the login & password into the configuration settings - so AV etc software does not trigger the popup every time they call home for the daily updates. Browsers, email programmes & other stuff requiring a live connection such as world wide wind & google earth all trigger the popup before they can connect to the big bad internet for the first time in a session. To date WWT is the only software I've been unable to get working online. :(

In order to get past a proxy that requires active verification, WWT will need to trigger this popup so the user can enter login & password. At this stage it is not getting this information and so is trying to get thru' a proxy that requires authentication without presenting any authentication .. naturally enuf the proxy says "nyet" and WWT reports "unable to find an internet connection." Since such a wide range of software does trigger the login popup, including stuff that is not normally "internet active", it's strange that WWT is having such a problem with it. Why .. I have no idea.

I've tried all the suggested config fixes (with both text and number proxy addresses), the IE settings are all as they should be.

cheers,
David

Top 50 Contributor
Posts 22

 excuse me rickg but can you please tell me what a proxy name is and how do i find it?

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