Installation Issues

Re: program will not launch

Howard — Mon, 28 Sep 2009 18:18:14 GMT

Thanks Peter,

sorry for the grumpy post ! --- spent a good hour downloading stuff to try to make it work to no avail.

Well, I can do directx 9 on that card, so I'm not sure what the problem is - unless it has to be fully dx9 compliant.

( If full compliance with dx9 is a requirement, I didn't see that in any of the install related info I found, nor in posts here ... or it's buried. )

Might be good to let folks know this in the "windows system requirements" link under the install button

Windows® System Requirements
(For Mac OS X use the Web Client)

- perhaps the install script could probe the card first to see if it will work *before* all the other stuff?

BTW, it works great on another machine - but this one's got a dual monitor and a killer card.

thanks for the nice work!

- Howard

Re: program will not launch

PeterTurcan — Mon, 28 Sep 2009 17:15:12 GMT

Howard

The simple answer is your system is too old to run WWT. No you don't need the DirectX SDK, but you do need a card and system that will run DirectX version 9.0c - WWT will not run on any earlier version.

Re: program will not launch

Howard — Mon, 28 Sep 2009 01:07:23 GMT

hello all,

well, here I am, doing a new install - but 1.5 years later than the last post to this thread - and I'm getting the same error message as the others did so long ago: "...requires 3d graphics and DirectX."

I was surprised to find no other information on how to fix this - and the link above to DirectX installs the SUPPORT software for directx

- aka the directX SDK! .. why in the world, (or in the universe) would I need to install the SDK for an end application? (not to mention that its 54 megs!)

The FIRST instalI run today even asked me to Agree to installing Directx - so didn't the installer package the correct version??

" Microsoft WorldWide Telescope Autumnal Aphelion Beta " downloaded and installed 27SEPT09.

I am not using VGA on my Nvidia Geforce2 card - yes it's an older card, but it DOES 3d and Directx fine. (XP, SP3) - I have all flavors of .NET installed - up to 3.5.

What is going on here?? I am Windows systems programmer of many years and find this irritating because (IMO) someone is being sloppy with the installer scripts. Certainly, I can understand having problems with this on Vista - but not on XP, and not after 1.5 years!

Please Advise.

thanks,

Howard

Re: program will not launch

michael — Fri, 24 Jul 2009 00:52:10 GMT

sorry about the spelling errors chuck

Re: program will not launch

michael — Fri, 24 Jul 2009 00:50:53 GMT

chuck i am using windows xp and wwt will not launch on myn either MICK would eally appreciate your help thanks ps hi from Australia MATE

Re: program will not launch

94v5n4 — Fri, 24 Apr 2009 03:50:44 GMT

Nikito:

To take this one "geek" step further :p you can click START then RUN (or just START in Vista) and type DXDIAG followed by ENTER to get to the DirectX Diagnostic Tool. From there, you should see a DISPLAY tab which should indicate whether Direct3D Acceleration is ENABLED (it should be).

Thanks fixed it.

Somehow DirectDraw Acceleration had been disabled

Re: program will not launch

YNA — Wed, 04 Jun 2008 07:24:30 GMT

Chuck, Thank you vary mach! It was usefull fix.

Re: program will not launch

Chuck Needham — Tue, 03 Jun 2008 23:59:59 GMT

Hi YNA,

Try the fix in this post: http://community.research.microsoft.com/forums/t/1095.aspx

Chuck

Re: program will not launch

YNA — Tue, 03 Jun 2008 07:27:26 GMT

When I start the program there apears message about error of Microsoft .NET Framemework: "System.IndexOutOfRangeException" (all massegae is in Russian and I can't trunslate it in English), then program hangs at all and I can only kill it by Task Maneger.

OS - Vista Ultimate SP1 32 bit

Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz

Ram - 4Gb

On the same Comp (anothe OS Vista Ultimate SP1 on anothe hard disc) this program run without problem.

Exuse me for my bad English!

Re: program will not launch

SoyMilkDrinker — Fri, 23 May 2008 04:10:13 GMT

I have .NET 2.0 and DirectX 9.0c and 3D Graphics. I even ran a test to make sure that the latter was working. The test was successful. I also have Windows XP. I read in the thread that what I have should allow me to run this program but I get the message "You need 3d Graphics and DirectX installed to run this application" each time I attempt to launch it.

Re: program will not launch

Chuck Needham — Thu, 22 May 2008 18:45:40 GMT

edgett:

I sent you a PM but never heard anything back.

I have all the latest Windows updates.
The DPI is set to 96dpi

Hi edgett,

My inbox is empty... strange. Try sending me an email by clicking on my name... please include your email address.

Thank you,

Chuck

Re: program will not launch

edgett — Thu, 22 May 2008 02:14:57 GMT

I sent you a PM but never heard anything back.

I have all the latest Windows updates.
The DPI is set to 96dpi

Re: program will not launch

Chuck Needham — Fri, 16 May 2008 02:19:10 GMT

Hi edgett,

We have some new things to try:

Make sure you have the latest Windows updates
Make sure your font size is set to something other than 120dpi

If these do not work please send me a private message by clicking on my name and I will contact you outside of these forums. :-)

Re: program will not launch

edgett — Fri, 16 May 2008 01:49:16 GMT

Chuck Needham:

Hi edgett,

One last thing before I escalate your issue... try reinstalling your .NET Framwork 2.0

Microsoft .NET Framework Version 2.0 Redistributable Package (x86): http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

Microsoft .NET Framework Version 2.0 Redistributable Package (x64) http://www.microsoft.com/downloads/details.aspx?FamilyID=b44a0000-acf8-4fa1-affb-40e78d788b00&displaylang=en

This is not possible in Vista. If you attempt to install it you will get a message that says "This product is already installed as part of the operating system."

Re: program will not launch

Chuck Needham — Thu, 15 May 2008 21:23:40 GMT

Ellis:

This is an update. Researching the issue through VMWare reveals that the 3D Graphics emulation is currently experimental, and does not implement shading (I don't know if WWT uses that). More to the point, this implementation only works with XP SP2 right now, and not SP3. Unfortunately, in my zeal to be up to date, I had already gone to SP3 on my system, so 3D Graphics is not available, and WWT doesn't launch for a clear reason. I haven't built another SP2 virtual machine to see if WWT will work there yet. I will report after I have a chance to do this.

Ellis

Hi Ellis,

Thank you very much for your troubleshooting. Feel free to also send me a private message with your findings.

Chuck Needham