SearchTogether Discussion Forum

Re: User not recognized as session member; icon remains gray after joining session

ajl-irmc — Mon, 12 Jan 2009 20:27:09 GMT

Thanks, Merrie.

I just noticed another item, which may be related. Sometimes when I create a new search session and invite other users, the new session does not appear on the invitee's drop-down menu unless they either sign out of SearchTogether and sign back in, or exit and re-launch IE.

In case it's relevant, I should add that I've been experimenting with SearchTogether on computers which do not have OutLook Express configured, so when SearchTogether launches OE to send an invitation e-mail, I simply close that window.

Albert

Re: User not recognized as session member; icon remains gray after joining session

merrie — Mon, 12 Jan 2009 18:54:51 GMT

Hi Albert,

Thanks for reporting this bug to us! This kind of information is useful to us, so that we can improve SearchTogether in the future.

- Merrie

User not recognized as session member; icon remains gray after joining session

ajl-irmc — Tue, 23 Dec 2008 18:27:34 GMT

I’m having an intermittent problem in which a user who joins a search session isn’t recognized as a member of the session. Here’s the scenario:

1) User1 creates a search session and invites User2. On User1's Contacts pane, User1's icon is green and User2's icon is gray.

2) User 2 joins the session. On User2's Contacts pane, User1 and User2's icons are both green. But on User1's Contacts pane, User2's icon remains gray instead of turning green.

3) User1 does a split search. On User1's Contacts pane, a search query history entry appears only under User1's icon. Nothing appears under User2's icon. On User2's Contacts pane, a new history entry appears only under User1's icon, and nothing appears under User2's icon.

4) When User2 does a split search, a new query history entry appears for both users on both computers, but User2's icon on User1's computer remains gray.

5) The Chat window works correctly in both directions.

Do you have any idea what might be causing this problem? As I mentioned, it's intermittent and I can't see any pattern. I'm suspecting I might have configured something wrong with Live, but I don't know what it might be.

Regards,

Albert LaFrance