Frequently Asked Questions (FAQ)

chriso — Wed, 02 Jul 2008 16:14:54 GMT

Microsoft Research AutoCollage Frequently Asked Questions

AutoCollage comes with a comprehensive help system which describes how you can use the application to generate pleasing AutoCollages. Please read the help first if you have a question as it may solve your issue. Below are some of the most frequently asked questions on how to best use the application.

1) Q. How do I select which images I would like to use in my AutoCollage?

A. The application will automatically choose the best images from the selected folder for inclusion in the AutoCollage. If you have a preference for a certain set of images we recommend that you create a new folder and place the images you would like to include there. You can then select this folder in the application’s Image Browser and create a new AutoCollage.

2) Q. How can I redisplay the original images after I created my AutoCollage?

A. Once you have created an AutoCollage you may decide you would like to redisplay the images used to create it. To do this you simply have to press the “Esc” key.

3) Q. How can I stop the application from loading all the images in the currently selected folder?

A. If you have selected a folder with a large amount of images in error you don’t have to wait for it to complete loading all the images. At any time during the loading process you can select another folder in the Image Browser. It will stop processing the images in the previous folder, clear the loaded images, and start loading the images from the new folder.

4) Q. How can I use images on my website/remote PC through AutoCollage?

A. To ensure security, we only allow images to be used that are on the PC you are currently using. If you wish to use images from a remote PC, you have to copy these to a local folder first. Then you can select this new folder in the application’s Image Browser as normal.

5) Q. How can I register AutoCollage once I have my key?

A. See the "Registering AutoCollage" topic.

6) Q. How do I install AutoCollage once I have bought it from the Microsoft Store (EU only)?

A. See the "Installing AutoCollage after buying it in the EU" topic.

7) Q. How can I find and install the software downloaded from the Windows Marketplace?

A. In some cases, when you download software from Windows Marketplace, the software is stored in a local folder on your machine without your being prompted to install it. To view your download and potentially install it follow the steps below. Before installing ANY software, make sure you downloaded it from a trusted source.

Click on your ‘Start’ menu

Choose ‘Documents’ or ‘My Documents’, depending upon whether you’re on Windows Vista or Windows XP. This should open a file folder which contains your documents, and several subfolders.

Double click on the ‘digital locker Downloads’ folder. Your view should switch to the contents of that folder, and it should include a sub-folder named after the software you downloaded. Double-click on that folder.

You should see the file you downloaded. You can install your software by executing that file.

8) Q. How can I get my product key once I have purchased AutoCollage?

A. For US based purchases: The purchase creates a digital locker which contains your product key. To access the digital locker, go to http://windowsmarketplace.com and click on ‘your digital locker.’ Sign in if necessary. You will be directed to the ‘Your software’ page with AutoCollage listed. Click on the ‘View Your License’ link for AutoCollage.

A. For EU based purchases: To get your product key, go to the Microsoft Store at https://emea.microsoftstore.com/UK/ and click on the "Account" link in the top left corner. Sign in if necessary. Your account page will show AutoCollage in the purchase history along with your license key.

9) Q. When will AutoCollage be available for purchase in my country?

A. Due to high demand, we are taking every effort to make AutoCollage broadly available by the end of Nov/2008. Please check the forum topic “AutoCollage Worldwide Availability” for more information on availability outside of US and EU when it becomes available.

10) Q. I’m having problems purchasing AutoCollage. Where do I go for help?

A. For US based purchases: You can contact Customer Support for further help on the Windows Marketplace site by going to one of the following links:

Phone based Support

Email based Support

A. For EU based purchases: Customer Support is available on email, phone and by post. For further information please go to https://emea.microsoftstore.com/UK/desktopdefault.aspx/tabid-46.