Microsoft Research Community

I'm seeing white boxes during the guided tours. I'm assuming there should be some type of content in these white boxes.

This is what I'm seeing. Example is from Using the Image Crossfade.

Additional Thought: I wonder if this has to do with me not having IE assigned as my default browser. I'll have to test this out when I get some extra time.

 

My default browser is IE and I have the exact same problem.

My system is a Dell 8250, Intel pentium4 mono 2.4, 512meg,  video NVIDIA GEforce4 MX420 with 64 meg.

I suspect my video card to blank out the text in the white boxes since it is way under specs.

The rest works fairly well so I'll live with it. My other PC a recent Dell laptop1520 duo and all over spec will not even load WWT it gives an error with DirectX which at is the latest level ; smoke will clear up in few months and everything will start working fine.

good luck.

 

woodeye:

My default browser is IE and I have the exact same problem.

My system is a Dell 8250, Intel pentium4 mono 2.4, 512meg,  video NVIDIA GEforce4 MX420 with 64 meg.

I suspect my video card to blank out the text in the white boxes since it is way under specs.

The rest works fairly well so I'll live with it. My other PC a recent Dell laptop1520 duo and all over spec will not even load WWT it gives an error with DirectX which at is the latest level ; smoke will clear up in few months and everything will start working fine.

good luck.

 Hi woodeye,

On your desktop machine: This is usually a video card issue. Try updating to the latest video card drivers from your video card manufacturer.

On your laptop: Reinstall DirectX 9.0c:  http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

 

Chuck

The same issue.

Sony VAIO, Windows XP, SP3, P4/3GHz, 1GB RAM, NVIDIA 128MB, newest drivers

:(

I also have the same problem with the white boxes. Windows XP Pro, SP3, P4/2.6GHz, 1GB RAM, NVIDIA GeForce FX 5200 Ultra 128MB with the newest drivers, Direct X 9.0c Version: 9.22.1284.

lottirj:

I also have the same problem with the white boxes. Windows XP Pro, SP3, P4/2.6GHz, 1GB RAM, NVIDIA GeForce FX 5200 Ultra 128MB with the newest drivers, Direct X 9.0c Version: 9.22.1284.

Same issue

 

I have the same issue. White boxes, no text.

White boxs are usually a video card issue, try the following:

• Update to the latest video card drivers from your video card manufacturer.
• Try a different video card.

Same issue.  Google Earth works fine, so I guess I'm stuck with that until this is fixed.  Too bad.  I like Microsoft's openness in this project.  I'll subscribe to this thread and wait for a fix to come along.

This is not the moon.  It is supposed to be Earth:

More details about my computer

Component Details Subscore Base score Processor Intel(R) Pentium(R) M processor 1.10GHz 2.6 1.0   Determined by lowest subscore Memory (RAM) 1.50 GB 4.1 Graphics NVIDIA GeForce4 420 Go 32M 1.9 Gaming graphics Not detected 1.0 Primary hard disk 28GB Free (56GB Total) 4.0 Windows Vista (TM) Ultimate System     Manufacturer Hewlett-Packard   Model HP Tablet PC Tx1100   Total amount of system memory 1.50 GB RAM   System type 32-bit operating system   Number of processor cores 1   64-bit capable No Storage     Total size of hard disk(s) 56 GB   Disk partition (C:) 28 GB Free (56 GB Total) Graphics     Display adapter type NVIDIA GeForce4 420 Go 32M   Total available graphics memory Not detected         Dedicated graphics memory 0 MB         Dedicated system memory 0 MB         Shared system memory 0 MB   Display adapter driver version 4.5.7.4   Primary monitor resolution 1024x768   DirectX version DirectX 9.0 or better Network     Network Adapter Broadcom 440x 10/100 Integrated Controller   Network Adapter Bluetooth Device (Personal Area Network)   Network Adapter HP WLAN 802.11a/b/g W500   Network Adapter Microsoft Tun Miniport Adapter

Hi guerrid,

Looking at your Vista experience rating, the video card seems to be the weak link.

I checked NVIDIA Web site for your card and they say to consult your notebook's manufacture for the latest drivers. You might give that a try.

 

Thank you,

Chuck